Device Care

Supporting your device through every stage of use.

The full device-care cycle

Every stage of use comes with matching support.

1

Newly fitted

Volume adjustment and getting used to the device over the first 2 weeks, with free follow-up adjustments.

2

Stable use

Regular checkups every 3-6 months to make sure the device is working well.

3

Long-term maintenance

Cleaning the device and replacing worn parts as needed.

4

When hearing changes

Reassessment and re-fitting if your hearing situation changes over time.

01

Keep it dry

Avoid direct exposure to water or heavy sweat.

02

Clean it daily

Gently wipe the device surface with a soft cloth after each day of use.

03

Store it properly

Keep it in its case when not in use, away from high heat.