The Verification Process
Three verification steps before any work is done on your home's lock.
Three verification steps before any work is done on your home's lock.
Applied to every lockout or lock-replacement situation — no exceptions, even when you need urgent support.
Present a government ID or equivalent to verify the requester's identity.
Provide proof of occupancy such as a lease, household registration, or confirmation from the landlord/manager.
Cross-check information in person at the location before any work is done on the lock.
Reference information on mechanical maintenance — never a guide for removing, bypassing, or disabling a lock in any form.
The main load-bearing part, worth checking for rust or loose screws over time.
The part that engages the door frame, prone to wear if the door shifts slightly over time.
Where the key is inserted; lubricate periodically with proper oil to prevent sticking.
Not part of the lock itself, but directly affects how well the bolt fits.
We absolutely do not provide bypass instructions, lock-picking guidance, or unauthorised key duplication in any form. Every support request goes through full verification per the 3-step process, even in an urgent situation.
Prepare an identity document and proof of occupancy before contacting us to speed up the verification process.
Send a support request